EnginEEring principlEs for opEn socio-tEchnical systEms

.................................................................................................................................... 4 Setting the scene ....................................................................................................................... 5 Challenges and research questions ......................................................................................... 7 Papers and outline of the thesis .............................................................................................. 9 Methods, models and tools .................................................................................................... 11 Methods and tools addressing Ethnography and Participatory Design aspects ................... 11 Methods, models and tools addressing Information sharing and Empowerment ................ 12 Methods and tools addressing Semantics of Information exchange and Resilience ............ 14 Methods, models and tools supporting modelling of Workflows and Information flows ... 16 Methods and tools supporting Trust (causalities) ................................................................ 18 Methods and tools supporting Validation and Training ....................................................... 20 Participatory Design .............................................................................................................. 22 Case 1 Assurance, Physical ensembles ............................................................................... 22 Case 2 Control, Physical ensembles .................................................................................... 26 Case 3 Team, Societal ensembles ....................................................................................... 30 Conclusions ............................................................................................................................. 36 Future work ............................................................................................................................ 38 References ............................................................................................................................... 40 Glossary .................................................................................................................................. 43 Figures & Tables .................................................................................................................... 45 Appendix ................................................................................................................................. 46 0 Licentiate thesis abstract Principles of workflow support in life critical situations ...... 46 Paper 1 Challenges and opportunities of sensor based empowerment ............................... 47 Paper 2 Framework for dynamical life critical situations using agents ............................. 55 Paper 3 Robust approach toward context dependant information sharing in distributed environment ......................................................................................................................... 60 Paper 4 Approach towards using agent in multi-agent systems to streamline services ..... 68 Paper 5 Functional verses non-functional requirements considered harmful .................... 78 Paper 6 Communities of emergency handling ..................................................................... 88 Paper 7 Information exploration using the Pond ................................................................ 99 Paper 8 Mobitex technology in use: status and priority .................................................... 111 Posters, popular science article .......................................................................................... 120